Privacy Policy

Our Commitment to Your Privacy

At GetFacade, we believe in keeping things simple and transparent. We're focused on helping you reimagine your home's exterior through AI technology. Your privacy matters to us, and we only collect what's necessary to provide you with our service.

What Information We Collect

We keep data collection to an absolute minimum:

• Email Address: We need this to create your account and communicate with you about your service
• Payment Information: Processed securely through our payment provider (we never store credit card details)
• Photos You Upload: The exterior photos you provide for design generation
• Usage Data: Basic information about how you use our service to help us improve it

That's it. We don't collect unnecessary personal information, and we don't engage in data mining or profiling.

How We Use Your Information

We use your information solely to:

• Provide and maintain your GetFacade account
• Process your design requests and deliver results
• Send you important service updates and notifications
• Respond to your questions and support requests
• Improve our AI models and service quality
• Process payments and manage subscriptions

How We Protect Your Data

While we're a small team without a dedicated security department, we take data protection seriously:

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Your photos and designs are stored securely on encrypted servers
• We use trusted, established cloud providers for data storage
• Access to user data is strictly limited to team members who need it
• We regularly review and update our security practices

Your Photos and Designs

The photos you upload and the designs we generate are yours. We:

• Store them securely for your access
• Never share them publicly without your explicit permission
• May use anonymized data to improve our AI models (with no way to trace back to you)
• Delete them upon your request or account closure

Third-Party Services

We work with a few trusted partners to deliver our service:

• Payment Processing: Secure payment handling (we never see your card details)
• Cloud Storage: For storing your photos and designs
• Analytics: Basic usage tracking to understand how to improve our service
• Email Service: For sending you service-related communications

These partners are chosen carefully and are required to protect your data according to industry standards.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings or our cookie banner.

Your Rights and Choices

You have control over your data:

• Access: Request a copy of the data we have about you
• Correction: Update any incorrect information
• Deletion: Request deletion of your account and associated data
• Portability: Export your designs and data
• Communication: Opt out of non-essential emails

To exercise any of these rights, just send us an email at privacy@getfacade.ai

Data Retention

We keep your data as long as your account is active. If you close your account, we'll delete your personal information within 30 days, except where we need to retain certain information for legal or legitimate business purposes (like transaction records for tax purposes).

Children's Privacy

GetFacade is not intended for children under 16. We don't knowingly collect information from children. If you believe we've inadvertently collected such information, please contact us immediately.

International Users

Our servers are located in the United States. By using GetFacade, you consent to your data being transferred to and processed in the United States. We take appropriate measures to ensure your data is protected regardless of where it's processed.

Changes to This Policy

As we grow and improve our service, we may need to update this privacy policy. If we make significant changes, we'll notify you by email or through a prominent notice in the app. The "Last updated" date at the top shows when we last made changes.

Contact Us

We're a small team, and we're always happy to hear from you. If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out: